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Privacy Policy
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way Our Website works, for example, by ensuring that users are finding what they are looking for easily.
- carry out Our obligations pursuant to any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
- provide you with information about other services We offer that are similar to those that you have already used, enquired about and/or shown an interest in;
- provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you; permit and assist Big Boost’s compliance with applicable law and regulatory obligations, and to maintain the integrity of Big Boost’s business;
- notify you about changes to Our service; and
- to ensure that content from Our Website is presented in the most effective manner for you and for your computer/device. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for fraud and/or crime prevention and to improve the quality of our customer service.
- any member of Our group, which means Our subsidiaries, Our ultimate holding company and its direct and indirect subsidiaries; and
- selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any contract We enter into with you;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- analytics and search engine providers that assist Us in the improvement and optimisation of Our Website; and credit or reference agencies for the purpose of verification of your personal information where this is a condition of Us entering into a contract, or maintaining a relationship, with you.
- Additionally, We may disclose your personal information to law enforcement agencies, regulatory authorities and/or other third parties where permitted, or required to do so, by law.
- In the first instance, please submit your complaint/enquiry via email to customerservice@bigboost.com, providing as much de tail as possible. Our Customer Support team will endeavour to respond to you within 7 days of receiving your complaint/enquiry;
- In the event that you feel that your complaint/enquiry has not been dealt with satisfactorily by Our Customer Support team, you may request that the matter be escalated to Our Data Protection Officer, who will review your case and endeavour to respond to you within 14 days. Please note that the Data Protection Officer may not respond directly to complaints/enquiries which have not first been submitted to Our Customer Support team; and
- Should you not be satisfied with the response you receive from Our Data Protection Officer, you may elect to escalate your complaint/enquiry to the relevant regulatory authority. Our Data Protection Officer can be contacted by emailing customerservice@bigboost.com.
- We will secure the Website accounts of those affected, and notify them of the suspected Privacy Breach;
- We will notify the relevant regulatory authorities of the Privacy Breach, and provide a summary report of Our initial assessment of the Privacy Breach;
- We will investigate internally the reasons why the Privacy Breach occurred, and will share Our findings with the relevant regulatory authorities, and with those affected where some action on their part is required to cure the Privacy Breach and/or mitigate the risk of further Privacy Breaches;
- We will investigate internally the reasons why the Privacy Breach occurred, and will share Our findings with the relevant regulatory authorities, and with those affected where some action on their part is required to cure the Privacy Breach and/or mitigate the risk of further Privacy Breaches;
- We will aid the relevant regulatory authorities with their own investigations, Privacy Breach management plans and the handling and implementation of any findings and recommendations from any investigation into, or review of, a Privacy Breach;
- We will aid and support any other regulatory authorities and, as appropriate, law enforcement agencies, with any investigations relating to a Privacy Breach; and
- We will immediately implement any remedial measures identified as necessary to prevent further Privacy Breaches of a similar nature from occurring.
- Select a password that is at least as strong as that mandated by our enforced security policies;
- Never share your Website login credentials with any third party;
- Never store your Website login credentials in physical form;
- Periodically change the password you use to access the Website;
- Routinely scan any devices you use to access the Website for viruses, malware and ransomware;
- Only ever allow trusted third parties to use your devices, and never unsupervised;
- Never access the Website over an unsecured or “open” network;
- Never access the Website from a device belonging to a third party, including publicly accessible computer terminals;
- Where available, always enable two-factor authentication for gaining access to the Website; and
- Always feel within your right to challenge any request for information that you do not feel comfortable with.
1. PRIVACY
Please note that any references in this
Privacy Policy to “Big Boost”, “We”, “Us” or
“Our”, as the context requires, is to White Star
B.V., the operator of the BigBoost.com
website and/o r any member of the group of
companies of which it is a part, as the context
requires.
Big Boost is committed to protecting the
personal information entrusted to us by our
players. We protect your personal information in
accordance with all applicable laws.
This Privacy
and Cookie Policy is incorporated into
and forms part of Big Boost’s Terms and
Conditions.
This Privacy Policy and any other documents
referred to in it sets out the basis on which
any information We collect from you, or that you
provide to Us, will be processed by Us. Please
read the following carefully to understand Our
views and practices regarding your personal data
and how We will treat it. By visiting the
Website you are accepting and consenting to the
practices described in this Privacy Policy.
Any presentation of this Privacy Policy in
a language other than in English is a mere
translation, provided for convenience only, and
the English language version of Our Privacy
Policy will always take precedence.
We reserve the right to modify this Privacy
Policy at any time. Any changes We make to Our
Privacy Policy in the future will be posted on
this page and, where appropriate, you will be
required to agree to such changes by
reconfirming your acceptance of this Privacy
Policy when attempting to access the Website.
Please also be sure to check back frequently to
view any updates or changes to Our Privacy
Policy.
2. INFORMATION COLLECTED
We consider information that may be used to
identify an individual, including, but not
limited to, first and last name, date of birth,
home or other physical address, email address,
phone number, photograph or other contact
information to be personal
information. You may be asked t o
provide Personal Information when you fill in
forms on the Website or by corresponding with Us
by phone, email or otherwise.
Personal Information may include, but is
not limited to, information that you provide
when you register to use Our Website, enter any
competition or promotion, complete surveys,
communicate with our Customer Support team
and/or when you report a problem with Our
Website. The information you provide Us may
include your name, address, email address and
phone number, financial and credit card
information, personal description and
photograph.
In addition, when you interact with the
Website, Our servers keep an activity log unique
to you that collects certain administrative and
traffic information including, but not limited
to: source IP address, time of access, date of
access, device and browser used to access the
Website, your activity on the Website, games
played, session times, financial transactions,
play limits set, language and other account
preferences, and software crash reports. This
information is essential for the provision and
quality of the services provided by the Website.
We do not collect Personal Information about you
on the Website without your knowledge.
The collection, storage, use and disclosure
of your personal data, including Personal
Information, is undertaken pursuant to any and
all applicable laws, and industry best practice
generally.
3. COOKIES
Our Website uses cookies to distinguish you
from other users of the Website. This helps Us
to provide you with the best possible experience
when you browse the Website and also allows Us
to improve the Website.
We use the following cookies:
You have the ability to accept or decline
cookies. Most web browsers automatically accept
cookies, but, if you prefer, you can usually
modify your browser settings to decline cookies.
The “Help” menu on the menu bar of most browsers
will tell you how to prevent your browser from
accepting new cookies, how to have the browser
notify you when you receive a new cookie and how
to disable cookies altogether. If you choose to
decline cookies, you may not be able to
experience all of the interactive features on
Our Website.
4. INFORMATION USE
We use the information that we hold about
you, including Personal Information, to:
5. INFORMATION DISCLOSURE
Subject to paragraph 7 below, you agree
that We have the right to share your personal
information with:
6. INFORMATION RETENTION
Personal Information collected by Big Boost is retained in accordance with
applicable
law and Our records retention policies, as
amended from time to time. After any applicable
retention period for records containing Personal
Information has elapsed, the records are
securely destroyed in accordance with Our
information security policies, unless and to the
extent required to be retained by any ongoing
legal and/or regulatory obligations. Throughout
the retention period, Big Boost will make
reasonable efforts to ensure personal
information in our custody, or under our
control, is kept accurate, complete, and up to
date. Please contact
customerservice@bigboost.com
to advise Us of any u pdates or corrections you
would like to make regarding your personal
information.
We have implemented industry-standard
physical, procedural, and technological security
measures to protect any personal information in
Our custody and under Our control. By submitting
your personal data, you agree to Our storing and
processing your Personal Information. Big Boost will take all steps reasonably
necessary to
ensure that your data is treated securely and in
accordance with this Privacy Policy including,
but not limited to, the entering into of written
data processing agreements, as appropriate, with
any third party which may be requested to
process data on Our behalf.
Unfortunately, the transmission of
information via the internet is not completely
secure. Although We will do our best to protect
your personal data, We cannot guarantee the
security of your data transmitted to the
Website; any transmission is at your own risk.
Once We have received your information, We will
use strict procedures and security features to
try to prevent unauthorised access.
7. ACCOUNT REGISTRATION
Upon registering an account with Big Boost, We will collect certain identity,
demographic, and contact information from you.
This information will be used to administer your
account throughout your use of Our products and
services, to confirm your eligibility for
registration, and for anti-fraud and legal
compliance purposes. Additionally, Big Boost
will seek to confirm that the device you use to
register is not located in a
jurisdiction/territory from where Big Boost
has restricted, or attempted to restrict, access
to its products and services.
We may share some of the information you
provide at registration with reputable
third-parties to help verify your identity,
better understand who you are, and to check that
you are not a politically-exposed person,
sanctioned individual, or other person with whom
We should not be entering into a business
relationship.
8. YOUR RIGHTS
You have the right to ask Us not to process
your personal data for marketing purposes. We
will usually inform you (before collecting your
data) if We intend to use your data for such
purposes or if We intend to disclose your
information to any third party for such
purposes. You can exercise your right to prevent
such processing by adjusting your preferences in
the “My Account” section of the Website. You can
also exercise the right at any time by
contacting Us at customerservice@bigboost.com.
Withdrawal of consen t does not affect the
lawfulness of the processing of any data which
was carried out by Us, or on Our behalf, prior
to Your consent being withdrawn.
Our Website may, from time to time, contain
links to and from the websites of Our partner
networks, suppliers, advertisers and affiliates.
If you follow a link to any of these websites,
please note that these websites have their own
privacy policies and that We do not accept any
responsibility or liability for these policies.
Please check these policies before you submit
any personal data to these websites.
9. INTERNATIONAL TRANSFERS
The data that We collect from you will be
transferred to, and stored in locations other
than the jurisdiction/territory in which you
reside, and will be processed by individuals who
work for Us or for one of Our suppliers. This
includes staff engaged in, among other things,
the fulfilment of your requests, and the
provision of support services.
Big Boost will take all steps reasonably
necessary to ensure that, at all times, your
data is treated and handled securely and in
accordance with this Privacy Policy including,
but not limited to, the entering into of written
data processing agreements, where appropriate,
which oblige Our suppliers to comply, in all
material respects, with the protections afforded
to your personal data by any and all applicable
laws.
10. MERGERS AND OTHER EVENTS REQUIRING
TRANSFER
If We should ever file for bankruptcy, or become
insolvent, or be acquired by a third party,
merge with a third party, sell all or part of
Our assets, or transfer substantially all or
part of Our relevant assets to a third party, We
are entitled to share the Personal Information
and all other information you have provided
through the Website to potential and subsequent
business and merger partners.
11. ACCESS TO INFORMATION
You have the right to access and port your
data (where applicable), to rectify, erase and
restrict the use of your personal data, to
object to its processing and, if processing is
based on consent, to withdraw consent. These
rights can be exercised in accordance with any
relevant legislation which may be in force from
time to time. Extensive access requests may be
subject to a fee to meet Our costs in providing
you with details of the information We hold
about you.
12. COMPLAINTS AND ENQUIRIES
You may address any complaints or enquiries
that you may have regarding Our handling of your
personal data by following the below
process:
13. PRIVACY BREACHES
The protection of your personal data is of
the utmost importance to Us, and We are
committed in Our efforts to prevent and/or
restrict third parties from being able to gain
access to your Personal Information and other
data (“Privacy Breach”).
No systems are entirely infallible and it
is possible that Privacy Breaches may occur, in
which case We are also committed to cooperating
and working with the necessary regulatory
bodies, and law enforcement agencies, to
minimise the extent of any such Privacy Breach,
as well as its potential impact on those
affected.
Should you become aware of, or suspect, a
breach of your, or any other person’s privacy,
you should immediately report the same to Us by
emailing customerservice@bigboost.com.
In the event of a Privacy Breach, We will
follow Our “Incident Breach Management
Plan”:
To mitigate the risks of, and reduce the
risk of being impacted by, a Privacy Breach, We
would urge you to do the following:
14. CONTACT
Questions, comments and requests regarding
this Privacy Policy are welcomed and should be
addressed to
customerservice@bigboost.com
in the first instance.
Our Data Protection Officer can be
contacted by emailing customerservice@bigboost.com.
Responsible Gambling
- Am I spending more than I can afford?
- Am I prioritising gambling over spending time with friends and family?
- Am I playing during work hours?
- Am I gambling to escape stress?
- Am I spending too much time gambling?
- Am I staying up until the early hours of the morning to gamble?
- Am I angry when I lose?
- Am I chasing my losses?
- If the answer to one or more of these questions is yes, then you should consider your approach. Take steps to address those issues and be mindful of how you can upgrade to a fun and responsible Big Boost experience.
Play safely and
responsibly
Playing at an online casino should
never be anything other than
entertainment. Here at Big Boost, we
are passionate that you enjoy online
gaming - but that you do so in a
responsible manner. To stay in control,
you should consider introducing a
gambling budget, monitoring the amount
of time you spend gambling and set
regular reality checks.
When Does It Stop Being
Fun?
There are several questions you can
ask of yourself to establish whether you
are at risk of developing, or have
developed, a problem with gambling.
These can include:
What Can I Do To Mitigate The
Risk Online Gaming?
That is where our responsible
gaming account options come into play.
Big Boost offers tools that can help
you control how often you play.
Time Out
If you are worried about how much
you are gambling, at Big Boost you can
activate a Time Out. You can trigger a
day, a week, or a month's break from
playing. As soon as you start the Take A
Break function, you cannot log back in.
You will have to wait until the period
expires before you can access your
Big Boost account.
Taking a break is a great way to
stay in control and to track your
playing time. Regularly utilising this
tool will ensure you practice discipline
in your attitude to online gaming.
Further Responsible Gambling
Steps
If taking a break is not enough
there are further steps, we advise you
to take:
Professional Help
If you feel you need to talk to a
professional organisation about your
gambling, get in touch with www.gamblersanonymous.org/ga.
They offer an international service and
a safe space to talk about problem
gambling with other affected
individuals.
There is also other great services
available to you, where you can book a
free consultation to discuss your
issues:
Self-Exclusion
If you are finding that your
gameplay is having a negative effect on
you personally, your situation or those
around you, you are able to close your
account under our 'Self-Exclusion'
feature. This feature is available to
players on-site and can also be
activated by contacting our customer
support services directly. If you choose
to self-exclude, you will not be allowed
access to your account before your
chosen, set time period has passed and
you will no longer receive any marketing
material from us. Should you wish to
re-open your account after the time
period has passed, you will be required
to contact our customer support services
and go through a consideration period
before the account will be re-opened to
use again.
Copyright © 2023 bigboost.com is owned and operated by White Star B.V. that is incorporated under the laws of Curacao with company registration number 153150 and having its registered address at Fransche Bloemweg 4, Willemstad, Curacao. White Star B.V. is operating under E-gaming license No. 8048/JAZ2021-089 issued by Antillephone N.V. authorized by the government of Curacao. Privado Ltd. is a company incorporated under the laws of Cyprus with company registration number HE 417876 and having its registered address at Chytron, 1, Flat/Office 301, 1075, Nicosia, Cyprus. Privado Ltd. is a facilitating company for White Star B.V.